Shipping policy


Shipping Policy

Last Updated: February 13, 2026

At Ozia, we are committed to delivering your order in a reliable and timely manner.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information (where available).

Delivery Time

Estimated delivery times:

  • Canada: 7–14 business days

  • United States: 7–14 business days

  • International: 10–20 business days

Please note that delivery times are estimates and may vary depending on location and carrier operations.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated during promotions or free shipping offers.

Multiple Shipments

Some orders containing multiple items may be shipped separately to ensure faster delivery.

Customs, Duties & Taxes

International orders may be subject to customs duties or taxes imposed by the destination country. These charges are the responsibility of the customer.

Address Accuracy

Please ensure your shipping address is correct at checkout. Ozia is not responsible for orders delivered to incorrectly provided addresses.

Delays

While we work hard to ensure timely delivery, delays may occur due to:

  • Carrier delays

  • Customs processing

  • Weather conditions

  • High shipping volumes

If your order is significantly delayed, please contact us and we will assist you.

Lost or Missing Packages

If your package appears lost or marked delivered but not received, please contact us within 7 days so we can investigate with the carrier.

Contact Us

If you have any shipping-related questions, please contact:

Email: info@oziashop.ca
Address: 1747 19 Street Northwest, Edmonton, AB, T6T 2N1, Canada